When you connect to the NBN it’s common to require extra cabling work from a private cable technician. If you’re not sure what you need to do or who to call for advice, you’ve come to the right place.
If you’ve just transitioned to the NBN or the NBN is coming to your street in the near future, you may not be aware but when you connect to the NBN it’s common to require extra cabling work from a private cable technician. If you’re not sure what you need to do or who to call for advice, you’ve come to the right place. We’re ready to help whenever a problem may arise outside the NBN network and will assist you through the transition.
Getting NBN Ready
Our cable technicians are ready to assist you with the NBN roll-out. We have different services to get your phone and internet services up and running:
- NTD Box Relocation
- NBN Phone Socket Installation
- Multiple Phone Sockets
- HFC Repair and Installation
- Equipment Set-up
- NBN Fault Finding
NTD Box Relocation
The Network Termination Device (NTD) or NBN Connection Box has several ports on the bottom to connect telephone and internet services. If your NBN NTD box been installed in the wrong location, we can relocate it to a more convenient location.
The NTD box should ideally be installed:
- Near an accessible power point
- In a cool dry, ventilated area (e.g. not a cupboard, bathroom or kitchen)
- Away from busy areas where it may be knocked and damaged
- Near your existing phone or network cabling
NBN Phone Socket Installation
One of the biggest changes you will experience with an NBN connection is that telephone services are now provided through a modem, known as a Voice Over Internet Protocol (VOIP) service. This means that you will plug your telephone handset into the VOIP part of your modem to receive and make calls. Many of our customers prefer to use their old telephone equipment and sockets and this is possible with additional cabling. In these instances, NBN will ask you to contact a private technician like us to help.
Multiple Phone Sockets
It’s common for homes to have more than one telephone socket, especially for home offices, so if you’d like your old sockets to work with your new NBN service, we can help with this.
HFC Repair and Installation
If your service provider has visited your property and determined that your HFC lead-in cable is damaged, but has asked you to contact a private technician, we’re here to help. Rest assured we’ll get the job done quickly and without hassle. Our licensed cable technicians will take care of the digging, trenching, installation and testing. We only use telco-approved cable and parts with all of our services. We’ll sort everything out for you and ensure that we leave your property neat and tidy. We can also prepare a report of our diagnosis and findings to share with your service provider if it turns out to be a network fault.
If you’d like help with connecting everything to your new NBN connection, we can set up the equipment for you. If your phone, internet or other services aren’t working like they did before the NBN, get in contact with us and we’ll get you back up and running just like before.
NBN Fault Finding
Are you experiencing NBN issues that require private cabling? Our technicians can locate faults that may be slowing your NBN service and if it’s repairable, will ensure everything is working correctly before leaving. We’ll listen to your requirements and work with care and attention to ensure you are satisfied. We’ll find the best solution for your budget and discuss all costs upfront.
You can learn more about our services below:
- Telephone Technician
- Phone Line Repair Service
- Phone Line Installation Service
- Lead-In Cable / HFC Repairs & Installation
- MDF Jumpering Service
We stand by the quality of work and we only use the highest quality cable and parts, which is why we offer a 100% workmanship guarantee and 12 months warranty.
Why Choose Connectcom Sydney?
Our team of experienced and qualified cabling technicians have over 12 years of private and commercial cabling experience and can handle a wide range of connection and installation jobs for your home or office. We’ll listen to your requirements and work with care and attention to ensure you are satisfied with the solution. We are licenced, knowledgeable and our work is always high-quality. We are committed to servicing customers in a timely, affordable, and honest manner.
Get in touch with us for a cost-effective quote and our friendly ACMA registered cable technicians will answer any questions you may have.